A Day in the Life of a Housing Support Officer at YMCA Cornwall

Yasmin is one of our Housing Support Officers, she tell us what it’s like to work at YMCA Cornwall

From the moment we step through the door, no two days are ever the same. Our shift might be scheduled from 9–5 or 12–8, but the rhythm of the day is shaped by the needs of our residents, and those can change in an instant.

Morning Routine

I start with a handover from the overnight security guard and review the night logs to follow up on any incidents.

Next, I check the communal areas and fire panels to make sure everything is safe and secure.

Then comes a much-needed cup of tea while I dive into emails.

After that, I review scheduled support meetings and begin outreach calls to residents. I also contact external agencies, reminding residents of appointments with GPs, Job Centres, CAMHS, and housing services.

Midday Momentum

After a quick lunch, it’s time for one-on-one support meetings where I catch up with my young residents. I carry out health and safety checks and complete daily flat inspections for selected residents.

I also arrange move-ins and move-outs, making sure everything runs smoothly.

Alongside that, I address resident concerns, complete risk assessments, and provide guidance through reviews or warnings.

Afternoon Flexibility

Later in the day, I help residents with practical tasks like laundry, paying rent, and managing bills. And sometimes, I respond to someone in crisis, especially those struggling with mental health issues, with compassion and urgency.

Day trips out

I organise day trips out for residents as well as clubs, and group activities. The latest visit was to Paradise Park in Hayle.

I host resident meetings, and support young resident representatives to voice collective concerns.

No day is ever the same. This job demands flexibility, empathy, and resilience, but it also offers the chance to make a real difference, supporting people not just with housing, but with hope. That’s why I love it.

— Yasmin